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Home care in Norwich

There are 98 home care services in Norwich registered with the Care Quality Commission. 45 carry a published CQC rating, and 36 of those are rated Good or Outstanding. The other 53 are unrated, which usually means they have not been inspected since registering rather than that anything is wrong. Privately arranged care is quoted by the hour, and the Homecare Association puts the minimum a provider must charge in 2026-27 at £34.42, or about £481.88 a week for two half-hour visits a day. Adult social care in Norwich is arranged by Norfolk, which paid providers £24.12 an hour in 2023-24, the 24th highest of 150 councils in England and 14% above the £21.19 median. Norwich spans 5 local authorities, so this page gathers all of them rather than splitting the town up.

What home care costs in Norwich

None of the 98 services in Norwich have published their rates here yet. Ring two or three and ask. Most will quote over the phone.

For comparison, the Homecare Association puts the minimum sustainable price at £34.42 an hour for 2026-27. That covers careworker pay at the statutory minimum for all working time including travel, mileage, wage-related costs, and the minimum cost of running a compliant care business.

How home care pricing works →

What Norfolk pays for home care

£24.12an hour, 2023-24

The average hourly rate Norfolk paid independent agencies for home care it commissioned.

The Homecare Association puts the minimum sustainable price at £34.42 an hour, which is what an agency needs to charge to pay carers lawfully for travel time as well as time in your home. Those two figures cover different years (2023-24 against 2026-27), so treat the gap as indicative rather than exact. Wages have risen since, so the current gap is more likely wider than narrower.
This is not what you would pay. Councils buy in bulk on long contracts. Arranging care privately costs meaningfully more, and part of what a private client pays makes up the difference on the council’s rate.

NHS England, Adult Social Care Finance Return, 2023-24, published under the Open Government Licence v3.0. Source · Compare every council

Narrow this down

98 services

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Showing 1 to 24 of 98

Bee Home Care Limited

Norwich, Norfolk

Not yet rated · on the register 4 years

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Nouveau Care

Norwich, Norfolk

Requires improvementCQC, Sept 2023

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +2 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Doughtys

Norwich, Norfolk

GoodCQC, Jan 2019

  • Caring for adults over 65 yrs
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Not yet rated · on the register 2 years

  • Caring for adults under 65 yrs
  • Dementia
  • Mental health conditions
  • +2 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

TCOU At Home Norwich

Norwich, Norfolk

Newly registered, not yet rated

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +2 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Prevail Healthcare

Norwich, Norfolk

GoodCQC, Mar 2022

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Almond Tree Care Ltd

Norwich, Norfolk

Not yet rated · on the register 5 years

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +3 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Caremark Norwich

Norwich, Norfolk

Requires improvementCQC, Nov 2023

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

GoodCQC, Oct 2017

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

First Choice Home Care

Norwich, Norfolk

Not yet rated · on the register 10 years

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Rose Care Norfolk

Norwich, Norfolk

Newly registered, not yet rated

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +3 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Home Instead Mid Norfolk

Norwich, Norfolk

Not yet rated · on the register 1 year

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +2 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Not yet rated · on the register 1 year

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +3 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Trust Care Agency

Norwich, Norfolk

GoodCQC, Apr 2020one area rated lower

  • Caring for adults under 65 yrs
  • Dementia
  • Learning disabilities
  • +3 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Norwich

Norwich, Norfolk

Not yet rated · on the register 1 year

  • Caring for adults under 65 yrs
  • Caring for adults over 65 yrs
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published

Home care in Norwich: questions people ask

How much does home care cost in Norwich?
None of the 98 services in Norwich publish a price, so you get a figure by ringing them: most quote by the hour after an assessment. The Homecare Association calculates that a provider needs to charge at least £34.42 an hour in 2026-27 to pay careworkers the statutory minimum for all their working time and run a compliant business. Two half-hour visits a day at that rate is roughly £481.88 a week. Norfolk paid £24.12 an hour for the care it commissioned in 2023-24.
Will the council pay for home care in Norwich?
Norfolk can arrange and fund care after a needs assessment, which is free and which anyone can request. What you contribute depends on a separate financial assessment. It paid providers an average of £24.12 an hour in 2023-24, the 24th highest of 150 councils in England. The Homecare Association's minimum sustainable price is £34.42 for 2026-27. Those are different years, so treat the pair as context rather than a like-for-like gap. What a council pays shapes which agencies will take council-funded work at all.
Which home care services in Norwich are rated best?
45 of the 98 services in Norwich carry a published CQC rating and 36 of those, 80%, are rated Good or Outstanding. That is below the 89% across England. 2 are rated Outstanding, the top grade: Aylsham Homecare and Dimensions Norfolk Domiciliary Care Office. A rating describes the service on the day it was inspected, so check the report date as well as the word.
How do I choose a home care agency in Norwich?
Start with what the regulator publishes, then ask what it cannot tell you: who would actually visit, whether it is the same carer each time, what happens when that person is ill, and how long a call really lasts. 53 of the 98 services in Norwich carry no published verdict at all, so for those the questions are the only evidence you have. Every service here comes from the public register, and contacting one costs nothing: we take no fee and no commission.

Local authorities covering Norwich

Your council decides what care you are entitled to and what it will pay for, so it is worth knowing which one you fall under.

Companies running more than one service in Norwich

Several branches under one owner. Ratings are given per branch, so a group with a good reputation can still have a weak one near you.

Nearby towns