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Home care in the Hartlepool council area

There are 12 home care services in the Hartlepool council area registered with the Care Quality Commission. 8 carry a published CQC rating, and 8 of those are rated Good or Outstanding. The other 4 are unrated, which usually means they have not been inspected since registering rather than that anything is wrong. Privately arranged care is quoted by the hour, and the Homecare Association puts the minimum a provider must charge in 2026-27 at £34.42, or about £481.88 a week for two half-hour visits a day. The council paid providers £20.42 an hour in 2023-24, the 51st lowest of 150 councils in England and 4% below the £21.19 median. Your council decides what care you are entitled to and what it pays towards, so this is the area that matters for funding.

Looking for the town rather than the council area? Home care in Hartlepool (12 services) →

What home care costs in Hartlepool

None of the 12 services in Hartlepool have published their rates here yet. Ring two or three and ask. Most will quote over the phone.

For comparison, the Homecare Association puts the minimum sustainable price at £34.42 an hour for 2026-27. That covers careworker pay at the statutory minimum for all working time including travel, mileage, wage-related costs, and the minimum cost of running a compliant care business.

How home care pricing works →

What Hartlepool pays for home care

£20.42an hour, 2023-24

The average hourly rate Hartlepool paid independent agencies for home care it commissioned.

The Homecare Association puts the minimum sustainable price at £34.42 an hour, which is what an agency needs to charge to pay carers lawfully for travel time as well as time in your home. Those two figures cover different years (2023-24 against 2026-27), so treat the gap as indicative rather than exact. Wages have risen since, so the current gap is more likely wider than narrower.
This is not what you would pay. Councils buy in bulk on long contracts. Arranging care privately costs meaningfully more, and part of what a private client pays makes up the difference on the council’s rate.

NHS England, Adult Social Care Finance Return, 2023-24, published under the Open Government Licence v3.0. Source · Compare every council

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Dementia care (7)Elderly care (10)Physical disability care (9)Learning disability care (9)Mental health care (10)Sensory impairment care (7)

Voyage (DCA) (North 3)

Hartlepool

GoodCQC, Feb 2024

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Learning disabilities
  • +3 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Eezz Care Limited

Hartlepool

Not yet rated · on the register 3 years

  • Caring for adults under 65 yrs
  • Caring for adults over 65 yrs
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Elite Home Care Service Limited

Hartlepool

Not yet rated · on the register 8 years

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Vestra Homecare Hartlepool

Hartlepool

Not yet rated · on the register 3 years

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +6 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this service

Gainford House

Hartlepool

GoodCQC, Oct 2021

  • Learning disabilities
  • Mental health conditions
  • Physical disabilities
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Whitethorne Gardens

Hartlepool

GoodCQC, Aug 2021

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Home care in Hartlepool: questions people ask

How much does home care cost in the Hartlepool council area?
None of the 12 services in the Hartlepool council area publish a price, so you get a figure by ringing them: most quote by the hour after an assessment. The Homecare Association calculates that a provider needs to charge at least £34.42 an hour in 2026-27 to pay careworkers the statutory minimum for all their working time and run a compliant business. Two half-hour visits a day at that rate is roughly £481.88 a week. Hartlepool paid £20.42 an hour for the care it commissioned in 2023-24.
Will the council pay for home care in the Hartlepool council area?
Hartlepool can arrange and fund care after a needs assessment, which is free and which anyone can request. What you contribute depends on a separate financial assessment. It paid providers an average of £20.42 an hour in 2023-24, the 51st lowest of 150 councils in England. The Homecare Association's minimum sustainable price is £34.42 for 2026-27. Those are different years, so treat the pair as context rather than a like-for-like gap. What a council pays shapes which agencies will take council-funded work at all.
Which home care services in the Hartlepool council area are rated best?
8 of the 12 services in the Hartlepool council area carry a published CQC rating and 8 of those, 100%, are rated Good or Outstanding. None is rated Outstanding. A rating describes the service on the day it was inspected, so check the report date as well as the word.
How do I choose a home care agency in the Hartlepool council area?
Start with what the regulator publishes, then ask what it cannot tell you: who would actually visit, whether it is the same carer each time, what happens when that person is ill, and how long a call really lasts. 4 of the 12 services in the Hartlepool council area carry no published verdict at all, so for those the questions are the only evidence you have. Every service here comes from the public register, and contacting one costs nothing: we take no fee and no commission.

Towns in Hartlepool

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