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Substance misuse support in the Medway council area

There are 14 substance misuse support services in the Medway council area registered with the Care Quality Commission. 6 carry a published CQC rating, and 2 of those are rated Good or Outstanding. The other 8 are unrated, which usually means they have not been inspected since registering rather than that anything is wrong. Privately arranged care is quoted by the hour, and the Homecare Association puts the minimum a provider must charge in 2026-27 at £34.42, or about £481.88 a week for two half-hour visits a day. The council paid providers £19.49 an hour in 2023-24, the 29th lowest of 150 councils in England and 8% below the £21.19 median. That is 14 of the 124 home care services across the Medway local authority. Your council decides what care you are entitled to and what it pays towards, so this is the area that matters for funding.

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14 services

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Universal Resolutions Ltd

Gillingham, Medway

Not yet rated · on the register 4 years

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +6 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this service

Adenosh Limited

Gillingham, Medway

Not yet rated · on the register 3 years

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +6 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Bluebird Care (Swale)

Gillingham, Medway

GoodCQC, Mar 2022

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +7 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Graceful Hands Care

Chatham, Medway

Requires improvementCQC, Mar 2023

  • Sensory impairments
  • Dementia
  • Learning disabilities
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

First Class Healthcare Ltd

Chatham, Medway

Requires improvementCQC, Oct 2021

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +6 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Tobea Support Ltd

Rochester, Medway

Not yet rated · on the register 2 years

  • Caring for adults under 65 yrs
  • Dementia
  • Learning disabilities
  • +4 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Kings Hill

Chatham, Medway

Requires improvementCQC, Mar 2022

  • Caring for children (0 - 18yrs)
  • Sensory impairments
  • Caring for adults under 65 yrs
  • +7 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

GUTU

Chatham, Medway

Not yet rated · on the register 10 years

  • Caring for children (0 - 18yrs)
  • Caring for adults under 65 yrs
  • Dementia
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Star Care Lodge

Gillingham, Medway

GoodCQC, Apr 2020

  • Caring for adults under 65 yrs
  • Mental health conditions
  • Caring for adults over 65 yrs
  • +1 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Fairway

Rochester, Medway

Not yet rated · on the register 5 years

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them

Agape Care

Chatham, Medway

Newly registered, not yet rated

  • Sensory impairments
  • Caring for adults under 65 yrs
  • Dementia
  • +5 more
Hourly rate
not published
Pays carers for travel
not published
Shortest visit
not published
See this serviceCall them
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Substance misuse support in Medway: questions people ask

How much does substance misuse support cost in the Medway council area?
Agencies in the Medway council area quote by the hour after an assessment, so there is no single price. The Homecare Association calculates that a provider needs to charge at least £34.42 an hour in 2026-27 to pay careworkers the statutory minimum for all their working time and run a compliant business. Two half-hour visits a day at that rate is roughly £481.88 a week. Medway paid £19.49 an hour for the care it commissioned in 2023-24.
Will the council pay for substance misuse support in the Medway council area?
Medway can arrange and fund care after a needs assessment, which is free and which anyone can request. What you contribute depends on a separate financial assessment. It paid providers an average of £19.49 an hour in 2023-24, the 29th lowest of 150 councils in England. The Homecare Association's minimum sustainable price is £34.42 for 2026-27. Those are different years, so treat the pair as context rather than a like-for-like gap. What a council pays shapes which agencies will take council-funded work at all.
Which substance misuse support services in the Medway council area are rated best?
6 of the 14 services in the Medway council area carry a published CQC rating and 2 of those, 33%, are rated Good or Outstanding. None is rated Outstanding. A rating describes the service on the day it was inspected, so check the report date as well as the word.
Is the Medway council area well served for substance misuse support?
14 of the 124 home care services in the Medway council area are registered to support this, 11%, against 12% across England. That is about average. Registration is permission rather than specialisation, so it sets the size of the list rather than its quality.
How do I choose a substance misuse support agency in the Medway council area?
Start with what the regulator publishes, then ask what it cannot tell you: who would actually visit, whether it is the same carer each time, what happens when that person is ill, and how long a call really lasts. 8 of the 14 services in the Medway council area carry no published verdict at all, so for those the questions are the only evidence you have. Every service here comes from the public register, and contacting one costs nothing: we take no fee and no commission.